Return Policy

Returns and Exchanges:

30-Day Return Window: Returns and exchanges are allowed within 30 days from the date of purchase.
Contact Us: Please contact us with your order number and a brief message explaining the issue. We'll do our best to make it right.
Shipping Labels: If you're mailing the returned item, we'll provide a shipping label for you to print and attach to the package.
Response Time: Allow 24-48 hours for a response, and 7 days for the refund.
No Fees: There are no return or restocking fees.

Shipping Policy:

Refunds:

Approved Refunds: If your return is approved, the amount will be credited to your original form of payment within 3-5 business days.
Credit Card Purchases: Credit and debit card purchases will be credited to the same card.
Cash Purchases: Cash purchases will be refunded in cash.
Gift Cards: Purchases made with a gift card will be credited to a new merchandise card.

Exceptions:

Food Products: We normally do not accept returns on food products. Please contact us with any issues with the biscuits bakes by The Canine Cookie Company.
Damaged Items: Returns are only possible if the item is damaged in transit or has a manufacturer's defect.
Receipt Required: A receipt is required for all returns and exchanges.
Non-Returnable Items: Discontinued or discounted items marked as “Last Chance,” “Final Sale,” or similar, and bulk biscuit purchases are not eligible for return or exchange.